That’s the overwhelming conclusion I’ve reached after reading the first 200 comments on the TSA’s “Gripes and Grins” blog thread. Was that the TSA’s intention in starting a blog? Creating a one-stop spot to destroy their public credibility? Then again, they failed to anticipate the initial public response.
The comments were lighthearted during the blog’s first few hours when only industry folk knew about it. “But then the tone changed” Al Kamen reported, “with hundreds of comments submitted, things started to get ugly, reflecting the traveling public’s fury over rules on shoes and liquids, delays, abusive screeners, and so on.” The commenters attacked and I quickly set sail to see the feeding frenzy.
The blog moderators screen out “destructive” comments, so I can only imagine what the thread would look like animal style. Commenters complained about TSA employees at nearly every airport, but Philadelphia and Miami caught the largest number of gripes. Many commenters recalled detail-rich stories about about TSA employees stealing things from their bags. It gave me a whole new thing to be paranoid about.
Here are six comments that drew my interest.
You guys are incredibly ineffective. My PEPPER SPRAY gets through on my key chain each and every single time but I've lost several hundred dollars worth of skincare items over the years since this government mandate began. realitycheck
When I travel with my son I put his middle name on the ticket instead of his first name. Someone with the same name is listed on the FBI watch list. I am a bit concerned what will happen when he turns 16 and has a picture ID. The first time we had a problem he was 4 years old and was stripped down to nothing but shorts, and socks. The guy started to ask him to remove his socks when a supervisor came up and told him to stop. I believe it was an abuse of power. . . . It is very frustrating to know that a child can be treated so badly when he is obviously not a 30 something year old man. Anonymous
Liquid gels and areosols [sic] going thru the checkpoint must be 3.4 oz. and in a quart sized plastic bag. We dont make the rule we inforce [sic] them. Why would you need more than that on a plane anyway ? Each passenger is allowed one bag. As far as the shoes rule goes Thank Richard Reid for that one. Does anyone remeber [sic] what he tried to do to innocent Americans? Anonymous
As a professional repair tech, I travel often to work on multi million dollar machines. I carry my own tools, some purchased, some custom made for me. I am not allowed to take them as carry on so they must be checked. I have yet to arrive at my destination with the full kit of tools with which I departed. The TSA Thieves open my bags and help themselves. I have filed several reports with various agencies and have yet to hear from any of them. Nice to know the government is doing what it can to keep the thieves off the streets and fully employed. Anonymous
I am a photographer who travels pretty much constantly, mostly on international flights. . . I really try to keep my gear close and protected, but since I am ALWAYS selected for random intense screening, there is that time period where I am trying my best to comply with the body search, and my bags are separated from me and out of my sight. I have learned not to report the thefts, even right after they happen. That has lead to my missing my flight, being intimidated and threatened, and of course I did not get my camera back. Ok- I have learned that losing a few things is part of doing business with the TSA. The same thing has happened to me in Africa and some parts of the middle east (Only there, if you leave a carton of marlboros in your bag, they take the cigarettes and leave the cameras alone.) Anonymous
Recently, I was with a group of military personnel serving in Iraq and Afghanistan traveling from Kuwait to Atlanta for our 2-week R&R period. I appreciate the Atlanta TSA personnel thanking us for our service when we first stepped foot on American soil. That was a fine example of Southern hospitality! However, I found it a little baffling that we had to take off our combat boots, dogtags, belts, etc. to go through a metal detector. My questions are three-fold: 1) Why would we need to go through security when we just got off a plane that departed from an airport in Kuwait with very strict security measures and customs procedures. 2) In no cases to my knowledge have terrorists been wearing US-issued military uniforms with valid military IDs, why not just let us bypass security, and 3) Having us get undressed in such a fashion while in uniform in front of other civilian passengers was a little embarrassing, and it undermines the professional demeanor that we would like to ensure the American public understands we uphold. Thanks for your time! LT Nixon
The third point was more of an argument than a question, but a good one nonetheless.
-- temperance